Ensuring compliant communications in Financial Services

The pandemic has reshaped business in myriad ways, none so much as how people communicate. In a few months, employees at financial institutions (FI) adopted multichannel electronic communications—including audio (phone), video, SMS/texting, and messaging—in what otherwise might have taken a decade. Not surprisingly, this rapid rollout has stressed the compliance groups at many FIs, which are required to monitor and archive internal communications and those with customers—and generate reports for regulators
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