As well as increased delivery volumes, 'COVID sensitization' has led to customers expecting more. Last...

The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...

Forrester interviewed several current Adobe clients, including many using Adobe solutions with Microsoft...

Customers and employees now demand that enterprises make their operations more responsible, effective...

It's a transformation you can't afford to overlook. E-signatures have become core to workflows, empowering...

Optimising business operations used to mean just lowering costs and increasing profits. But today, you...

Deliver an AI-powered employee experience across any system with Automation Engine. IT organizations...

This eBook discusses if, and to what degree, an organization's adoption of a strong cyber-resiliency...

RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...

Cloudflare commissioned Forrester Consulting to explore the impact of 2020's disruptions on security...

To thrive in this sea of change, you need to power constant transformation in your enterprise. But where...

A mature employee experience program can simplify workflows across interfaces, online systems, apps,...

Zero Trust is becoming the security model of choice for enterprises and governments alike. However, security...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...