A guide on how a workforce management strategy can help manage the hospitality labor problem. ...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Read this infographic to learn more about the market trends driving the need for greater adaptability...

IT can be hard to manage and support in today's flexible world. Many help desk teams have amassed various...

The New Remote Work Era: Trends in the Distributed Workforce is a global report analyzing organizational...

Where work or learning physically happens no longer defines the user experience. Fueled by an appetite...

One out of every four employees is still thinking about quitting. Are yours? Drawn from over 190 million...

Supporting work from anywhere. Addressing evolving security threats. Lowering IT spend. These are the...

Great customer experience is about giving customers more of what they want and need faster. It's about...

Explore the top four business imperatives currently driving technology excellence and the combination...

Digital leaders often ask how they can help their people and the business. The answer is to deliver an...

Midsize companies play a key role in the global economy, driving a large share of job creation, economic...

The shifts in workforce and processes have uncovered severe gaps in IT systems and approaches, resulting...

Forrester interviewed several current Adobe clients, including many using Adobe solutions with Microsoft...