Ransomware isn't new. In fact, it's 30-years-old . What IS new is ransomware's sudden rise as a favored...

The US Customer Experience Decision-Makers' Guide is a major annual report studying the CX strategy,...

Implementing artificial intelligence (AI) is one of the most important things you can do to give your...

One of the many shocking things about a pandemic is how quickly the unimaginable becomes the inevitable. In...

The coronavirus pandemic has left the world looking very different at the end of the quarter than it...

Risk is at the heart of the insurance business. While disasters and disruption can lead to massive payouts,...

Organisations realise the time is now to move to a new deployment model. Digital transformation and proliferation...

The story of 2020 is of the devastating COVID-19 pandemic, and of how the world adapted. The story of...

Gone are the days when IT operated in a dark, back-office environment, where they had little to no impact...

Healthcare has a customer experience problem, and it's impacting both care quality and the bottom line. With...

The demand for better, faster, cheaper and more scalable IT services and operations has never been greater....

Worldwide, organizations that once planned to gradually invest in digital transformation, remote work,and...

Higher education space is increasingly high-tech, especially in academic and learning spaces, with ubiquitous...

The potential of data to drive business value and create opportunities is well recognized by organizations...