Service Management

Application Control for Dummies
Application control, sometimes called application whitelisting,is a means for controlling the software...

Automation for Service Operations
As speed is vital in creating and taking opportunities, you can get ahead by automating the way work...

Forrester Wave, We're a leader!
VMware Carbon Black Named a Leader in The Forrester Waveâ„¢: Endpoint Security Software As A Service,...

SteelCentral Aternity for Microsoft Apps and Devices
End User Experience Monitoring for troubleshooting and validating change for Office, Windows, and Surface...

The Beginner's Guide to Dynamic Case Management
What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

7 Steps To Get Started with Microsoft Azure
Ready to start using Microsoft® Azure®, but not sure how to get started? Good news: Getting started...

The Gorilla Guide to Achieving IT Asset Management Success
ITAM is about knowing what you've got, where it is, who's using it and how much it costs. If you want...

Why digital transformation is the only option for businesses today
Over the last ten years, digital transformation has changed the landscape of global business. In this...

The Book of Knowledge -Customer Experience
Every customer interaction matters. But how can you deliver effortless experiences that build long-term...

The top 3 IT pains of the new reality and how to solve them
For those considering a better ITSM solution, there are powerful reasons to think beyond just that singular...

VP AppDev Confessions
Development teams burdened with complex release requirements often run over schedule and over budget....
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