Service Management

The 8 benefits of cloud and how you can achieve them for your business
Digital transformation is firmly upon us. In fact, Gartner predicts that 75% of businesses will transform...

Getting Started with Advanced Analytics
This planning guide provides valuable information and practical steps for IT managers who want to plan...

Making Employees Happier, More Productive, and Reassured
Companies have a responsibility to keep employees safe and maintain secure, functional workspaces that...

CCW Digital’s Future of the contact center: A forecast
Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...

Advancing SOC Endpoint Incident Response Practices
Even with a comprehensive multi-layered protection solution in place, no organisation can prevent every...

Leadership trends report: technology excellence
There was a time when the IT organization's role was clear and well defined. Spec out the workstations,...

Automation for Service Operations
As speed is vital in creating and taking opportunities, you can get ahead by automating the way work...
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