Service Management

Modernize the customer experience with your apps
Delighting customers starts with the right cloud foundation, Understanding the multi-cloud world is critical...

Report: Forrester TEI for CSM
To deliver effortless, end-to-end customer experience every time, all parts of your organisation need...

Making all the Right Connections
Using digital workflows to blast through barriers, drive loyalty, and accelerate growth. Organizations...

Advancing SOC Endpoint Incident Response Practices
Even with a comprehensive multi-layered protection solution in place, no organisation can prevent every...

The Evolution of Hyperconvergence
This IDC white paper reviews important market trends that have driven rapid growth in global hyperconverged...

Taking the Next Steps Towards Data-Driven Government
The first and most obvious phase of digital transformation, the digitalisation of services, has been...

Rococo chocolates achieves sweet success with NetSuite
London-based confectionary retailer Rococo Chocolates is growing at home and abroad thanks to NetSuite's...

Windows Virtual Desktop Jumpstart
Not all applications are web-based or designed to run from the cloud. Many applications still require...

Automation for Service Operations
As speed is vital in creating and taking opportunities, you can get ahead by automating the way work...

Digital Transformation Today
More and more buyers are looking for a digital experience that not only improves challenges like wait-time...
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