Service Management
Agility with apps
Today, companies are increasingly relying on the partnership between people and technology to deliver...
Taking the Next Steps Towards Data-Driven Government
The first and most obvious phase of digital transformation, the digitalisation of services, has been...
CCW Digital's Future of the contact center: A forecast
Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...
Everyone's talking customer experience. Let's make it happen.
The health of your brand, products, and services depends on delivering exceptional experiences time and...
Trends in Hybrid Cloud
Cloud computing has helped many enterprises transform their IT practices over the past five years, but...
Seven Steps to get Started with Microsoft Azure
Ready to start using Microsoft® Azure®, but not sure how to get started? Have teams within your organization...
The Book Of Knowledge - Operating Excellence
Customers and employees now demand that enterprises make their operations more responsible, effective...
Automation for Service Operations
As speed is vital in creating and taking opportunities, you can get ahead by automating the way work...
Application Control for Dummies
Application control, sometimes called application whitelisting,is a means for controlling the software...
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