Service Management
Planet Retail Research
The white paper examines consumer sentiment, retailer best practices, and system requirements for maximising...
The Book of Knowledge -Customer Experience
Every customer interaction matters. But how can you deliver effortless experiences that build long-term...
CompTIA A+ Certification All-in-One For Dummies, 5th Edition
Fully updated to cover the 2019 exam release! CompTIA's A+ certification is an essential certification...
High performance with distributed caching
For many web, mobile, and IoT applications that run in clustered or cloud environments, distributed caching...
Build your future, faster
To support the organization in its pursuit of innovation, and to address future uncertainties, development...
Designing Hyper-Aware Healthcare Facilities
At its core, the Internet of Things (IoT) is an amalgamation of machines in the physical world, logical...
The Beginner's Guide to Dynamic Case Management
What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...
Three Ways to Make Cloud Your Business
The role of IT infrastructure and operations leaders has dramatically changed, and cloud evolution continues...
The Forrester Wave™: Big Data NoSQL
In this report, Forrester states that, 'NoSQL has become critical for all businesses to support modern...
Seven Steps to get Started with Microsoft Azure
Ready to start using Microsoft® Azure®, but not sure how to get started? Have teams within your organization...
Customer Workflows Book of Knowledge
The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What...
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