The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What...

As well as increased delivery volumes, 'COVID sensitization' has led to customers expecting more. Last...

Our research with Dods Group found that 85% of government decision-makers agreed 'the pandemic accelerated...

The Covid-19 pandemic and associated lockdowns have affected the higher education industry in several...

NICE CXone's latest eBook, Knowledge Rocks! is a comprehensive guide to providing clear, accessible,...

Creating a top-notch employee experience is the focus of many employers. With employees spending most...

Organisations can still remain innovative during times of crisis. With Workday, you can lead your organisation...

Today's agencies need better systems to help them make the most of their data. In this GovLoop report,...

Where work or learning physically happens no longer defines the user experience. Fueled by an appetite...

A mature employee experience program can simplify workflows across interfaces, online systems, apps,...

The employee experience has never been a more critical subject for business leaders. The world of work...

Automation is driving new process efficiencies and cost savings for enterprise organizations. Coupled...

Digital transformation can put a heavy burden on your app development. You must reduce your backlogs...

The pandemic has reshaped business in myriad ways, none so much as how people communicate. In a few months,...