Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...

Enterprise-grade companies uses SAP HANA worldwide, this is the application directly related to customers...

Security and IT teams today are constantly dealing with overly complex and siloed toolsets that can't...

Ransomware attackers are increasingly employing more sophisticated attacks and defeating existing defenses....

In 2020, the world experienced rapid change in a very short period of time. Delivery methods and channel...

Industry experts predict that successful businesses will soon become 100% digital for all transactions....

The aim of this handbook is to help introduce social engineering and its risks to every employee in the...

Critical Infrastructure organizations are undergoing digital transformation, digitizing processes and...

Hackers are eyeing your privileged accounts, so you better be using more than 'admin123' to secure them. Multi-factor...

IDC Analyst Brief: From business to nonprofits and government services – organizations cannot afford...

Internal auditors must be nimble to navigate today's complex business world, where they're expected to...

Companies are facing massive cybersecurity challenges – many of which are rooted in the endpoint. In...

Customers are turning to the cloud to reduce capital expenses and increase agility as part of their digital...

Many organizations struggle with a perilous communications gap. Data from this Harvard Business Review...