How Zendesk Uses Slack
When technology is the core of your business, managing risk is a 24/7 concern. There are the big, infrastructural...
7 trainable soft skills for outstanding agents
The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...
Banking on Great Conversations
The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers...
A Closer Look at CCPA
How CCPA relates to the access to, deletion of, and sharing of personal information and intends to provide...
Customer Workflows Book of Knowledge
The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What...
Instant data for real-time business results
Machine learning is evolving faster than ever – AI and analytics can give you the capabilities to become...
From Seismic Disruption to a New Era of Success
No one could have foreseen the terrible impact of the COVID-19 outbreak on humankind. In business too,...
How Rapac Energy Saves Weeks of Work by Securing Their OT with Cyolo
A leading power plant operator, Rapac Energy, was looking to securely provide access to their OT and...
Buyer’s guide to all-in-one IT support and management
IT can be hard to manage and support in today's flexible world. Many help desk teams have amassed various...
Defend Yourself Against Ransomware and Other Types of Malware
The May 7, 2021, ransomware attack on U.S. fuel network Colonial Pipeline left millions afraid they couldn't...
Hybrid Work Drives the Need for ZTNA 2.0
The COVID-19 pandemic has had a profound effect on the world. Businesses have compressed into months...
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