Cloud
2022 agent experience trends report
RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...
Not All End User Experience Monitoring Solutions Are Created Equal
Digitization has undoubtedly changed the way companies do business with their customers, partners and...
Insider’s Guide To Choosing a DNS Service
The need that DNS (the domain name system) was created to address seems simple enough: where can I find...
Simplify the complexity of data management
Every aspect of a business produces and requires information whether it's marketing or human resources....
7 Key Considerations for Microservices-Based Application Delivery
As you modernize your applications with microservices-based architecture and Kubernetes, you must also...
Eight Critical IT Practice Areas That Drive Multi- Cloud Use Maturity
While most organizations are already using two or more clouds, most teams within the larger organization...
Study shows retailers ignoring tools to fight shopping cart abandonment
The differential between the close rate of brick and mortar stores (30%) and online stores (3%) is encouraging...
Digital Transformation & Risk for dummies
Digital transformation is a critical priority for many companies across most industries, and it's more...
How 3 Leading Organizations Took the Fast Path to Cloud
VMware Cloud on AWS Case Studies. Whether you are faced with moving specific applications to the cloud,...
Lessons from past vulnerability exploits and how WAF can help
Fight web attacks in seconds without slowing down your website. The onset of 2020 was marked by the disclosure...
How A Hybrid Cloud Approach Supports Top IT Trends
Today's wave of digital transformation is redefining the role of the CIO, and Gartner surveys chart the...
Take control of diverse and rapidly evolving enterprise risks
Today's enterprises face diverse and rapidly evolving risks, including expanding regulatory requirements,...
How Effective Retailers Balance Customer Engagement and PCI Compliance
For CIOs of retail organizations, compliance with Payment Card Industry (PCI) standards is a top concern,...
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