During the pandemic, consumers are turning to customer service more than ever, thus it has become an...

How to drive your enterprise data governance program forward. In today's innovation-driven economy, your...

Retail and hospitality employers face tough competition for frontline workers—but a flexible, employee-friendly...

This eBook reveals expert insights into how your contact center can effectively implement self-service...

What if your decisioning technology came with the same benefits as a smart home system? Are you working...

Businesses are developing new software and modernizing existing applications to support their digital...

While the chemical sector is certainly a global industry, today's firms don't compete on a level playing...

This IDC Market Perspective provides insights into five key trends impacting the enterprise networking...

Digital transformation is a critical priority for many companies across most industries, and it's more...

The challenge of securing and protecting data and endpoints is not a new requirement, but today it is...

Today, bots are a hot topic, one that affects all web applications. As a result, many vendors are trying...

Multiple trends characterizeour modern digital era of business. One near-universal requirement for success...

In a perfect world, trust would never be violated. Cyber defenses would be impregnable. No employee would...

Cybersecurity is a top priority for Boards and the C-Suite. Strengthen your security posture with executive...