Consumers expect real-time, personalized communication, seamlessly choreographed across the channels...

The way businesses operate will change long after the COVID-19 pandemic is over. In one form or another,...

Cloud adoption is growing within the financial services sector. A 2019 study from 451 Research shows...

Migrating applications is a subject that can strike fear into the heart of even the most seasoned IT...

Procurement chiefs must embrace new ideas, new technologies and new models of execution to deliver the...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

The needs and goals of every organization and industry differ, making it impossible to adopt a one-size-fits-all...

The Virtual Floorplan: New Rules for a New Era of Work is a global report analyzing hybrid work, and...

From ordering takeout on an app to joining video calls, the way your customers work and play is constantly...

Cyber resilience comes when you've secured your multi-cloud infrastructure and enabled your DevSecOps...

Utility companies are often targeted because they can be used so effectively as phishing lures, as they...

While the chemical sector is certainly a global industry, today's firms don't compete on a level playing...

Cybersecurity attacks continue to grow in number, in complexity and in impact. State and local government...

Innovative ways to streamline operations Financial businesses face an ongoing challenge – to better...