The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Over the past several years, bots have dramatically transformed the way we engage with the Internet,...

Erwin's contribution to data governance brings IT and business together for a new era in data-driven...

Artificial intelligence (AI), machine learning (ML), and deep learning (DL) technologies are expected...

Cloud technology hasn't been around for long, but it's evolution in that time has been nothing less than...

Retail and hospitality employers face tough competition for frontline workers—but a flexible, employee-friendly...

Business and technology leaders at companies large and small, across multiple industries, have identified...

As one of the world's largest global insurers, QBE's security priorities include the need go faster safely,...

Due to increasing technology and product complexity, regulatory requirements and supply chain issues,...

The pandemic forced organisations everywhere to rethink how they operated and to explore how technology...

In the era of digital transformation — the evolution toward much more data-centric business models...

There's no doubt that the data-driven era has fundamentally changed the world. The speed of business...

The digital world is transforming rapidly, and the future belongs to leaders who equip their teams and...

Some IT organizations have the speed and adaptability to change course quickly when disaster strikes...