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Next-Gen Cloud Contact Centers RingCentral Special Edition
Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...
Six Top Trends and Predictions for Data, Analytics, and AI in 2021
Although making predictions about the future is difficult even under the best of circumstances, it's...
NoSQL for Dummies
This easy to read guide to NoSQL databases provides the type of no–nonsense overview and analysis that...
The Innovator’s Guide to the Digital-first Contact Center
How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...
Healthcare IoT, the RX for Providers and Patients
Healthcare providers have a lot on their plates. Costs are always on the rise, and staff shortages put...
Where you need trust, you need PKI
On a rainy summer day in 2013, a small, float-equipped plane stalled while flying low over the mountains...
14 innovative personalisation ideas for the digital-first customer
Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....
2021 State of the Threat in review
The State of the Threat report is compiled by the world-renowned Secureworks® Counter Threat Unit™...
The Definitive Guide – Replace Google Analytics
This guide gives you the breakdown on warehouse-first analytics, why it's the trustworthy, efficient,...
How to Create the Identity Experience Your Customers Want
Whether you're a digital-first business or you intend to master omni-channel services, your customers...
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