Latest resources from IBM
The evolution of process automation
Automation has a long and storied history.
Today, advancements in artificial intelligence (AI) are spawning a new phase of automation: intell...
A Smarter Contact Centre for Employee and Cus...
For years, customer service has prioritized cost containment and contact deflection. Today, rising customer expectations require a more responsive ...
Work smarter with AI-powered marketing
You're trying to be a more innovative marketer, but you're buried in so much data that most of your time is spent trying to make sense of it instea...