Dell ProSupport Plus vs. HP and Lenovo
While resolving a hardware issue on an employee's laptop normally take time and can disrupt the normal flow of business Dell claims their ProSupport plus service plan with SupportAssist technology can detect hardware issues and resolve them without significant user intervention.
In this whitepaper Principled Technologies put this to the test by installing a failed hard drive on a Dell Latitude™ 3400 laptop and documenting the effort required to accurately diagnose and resolve the problem using Dell ProSupport Plus with SupportAssist.
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