Throughout the pandemic, one of the hardest hit areas of business has been the contact center. Starting...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

Environmental, Social, and Governance (ESG) is about driving business growth while building a more sustainable,...

Your customers rely on field service experts to make things happen and fix issues the first time. Your...

This eBook covers the six practical steps your organization can take to become data-driven and how other...

Midsize companies play a key role in the global economy, driving a large share of job creation, economic...

Organizations can no longer rely on edge firewalls alone to provide network security. Once attackers...

Procurement chiefs must embrace new ideas, new technologies and new models of execution to deliver the...

Business leaders embrace SAP HANA functionality to stay on top of emerging trends and evolving business...

You will learn: ...

The manufacturing industry is experiencing major disruptions as traditional methods of producing goods...

This study applies the IDC MarketScape methodology to evaluate major global collaborative and community...

Today's consumers are shopping online more than ever. Digital commerce increased 76 percent YoY in June...

The world of work is changing. How do you support new employee demands and anticipate the future? Learn...