Whether they result in fraudulent wire transfers, misdirected payments, diverted payrolls, supply-chain...

Like the virus responsible for the worldwide pandemic, email-based cyber threats continued to mutate...

In this whitepaper IDC explores the business value that ERP modernization can deliver to digital executives...

Machine learning is evolving faster than ever – AI and analytics can give you the capabilities to become...

Businesses have long faced an accelerating need for innovation — to rapidly develop new products,...

Leading companies pride themselves on offering excellent customer experiences based on positive engagement:...

There are several roadblocks that can stand in the way of achieving operational efficiency, including...

Email is your most essential business tool—and today's top malware delivery vector. This vital communications...

As the world continues to change, media organizations that want to stay ahead must quickly learn how...

Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...

For many organizations, digital transformation had been a business initiative for years, but the pandemic...

CIOs are on the hook to speed business processes and workflows that lead to improved customer and employee...

Every business leader today understands how important it is to have strategic KPI metrics that measure...

Companies must innovate in order to survive. Since 2000, 52% of the Fortune 500 have been acquired or...