ITSM
Customer Workflows Book of Knowledge
The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What...
IDC: Blueprinting a Cloud Operating Model for the Multicloud Era
The recent acceleration of digital transformation initiatives is driving the need for a cloud operating...
Security Starts Here - Privileged Access Management
The need to support safe and secure remote access for administrators, high-profile breaches (SolarWinds,...
Agility with apps
Today, companies are increasingly relying on the partnership between people and technology to deliver...
HR Service Delivery Transformation Whitepaper
Learn how IT teams can use Workday Help to improve the employee experience instead of customization via...
Activate ESG Use Case Guide
Incorporating robust ESG practices into business strategy and execution is critical, not only to be a...
Strategic Portfolio Management: The thing you've been missing
Strategic Portfolio Management (SPM) encompasses philosophies, capabilities, and processes—supported...
Deliver more reliable digital services by knowing what supports them
When a critical IT service goes down in your enterprise, how can you quickly determine the root cause,...
CompTIA A+ Certification All-in-One For Dummies, 5th Edition
Fully updated to cover the 2019 exam release! CompTIA's A+ certification is an essential certification...
The Gorilla Guide to Achieving IT Asset Management Success
ITAM is about knowing what you've got, where it is, who's using it and how much it costs. If you want...
How 5 Enterprises Consolidated ITSM to Reduce Costs
See how five leading brands modernized ITSM with ServiceNow. For businesses that want to transform, modernizing...
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