Infrastructure Management

A Smarter Contact Centre for Employee and Customer Experience
For years, customer service has prioritized cost containment and contact deflection. Today, rising customer...

The Beginner's Guide to Dynamic Case Management
What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Application Control for Dummies
Application control, sometimes called application whitelisting,is a means for controlling the software...

A Five-Step Plan to Move Your Apps to the Cloud
Cloud applications, platforms, and services are changing the way enterprises compete for customers. The...

The Digital Workspace: Three Elements of Success
IT leaders say they are actively pursuing digital workspace strategies but still need to overcome some...

Not All End User Experience Monitoring Solutions Are Created Equal
Digitization has undoubtedly changed the way companies do business with their customers, partners and...

Migrating Apps to the Cloud in 5 Steps
Cloud applications, platforms and services are changing the way enterprises compete for customers. The...

7 Steps To Get Started with Microsoft Azure
Ready to start using Microsoft® Azure®, but not sure how to get started? Good news: Getting started...

The Role of Cloud in European Business Transformation
NetSuite and Frost & Sullivan have conducted a survey of 1,425 CEOs, CFOs, CIOs and IT Directors across...

Backup ROI for Dummies
Takeaways from downloading the executive brief: Why wait until something fails, breaks, is overwritten...
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