2021 State of the Threat in review
The State of the Threat report is compiled by the world-renowned Secureworks® Counter Threat Unit™...
Conversational AI and Automation Are Transforming Customer Service
Throughout the pandemic, one of the hardest hit areas of business has been the contact center. Starting...
GigaOm Radar for DDoS Protection
Cloudflare ranked higher than any other assessed vendor and is named a 'Leader' and 'Fast-mover'' in...
The state of contact centre transformation in the new digital world
The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...
Why automation is essential for cyber resilience
Digital transformation makes today's businesses more productive and more vulnerable to cyberattacks....
Guidelines for an Effective Cybersecurity Incident Response Plan
Organizations with a cybersecurity incident response plan experience a lower average cost (by $2.46M)...
The present and the future of higher education IT
Every sector, business and individual has had to adapt over the last 12 months as a result of the global...
The New Future of Work
To address the challenges of 2020 and emerge stronger in this New Future of Work organisations need to...
Checklist: Seeking Mobility?
Is your company ready for a mobile communications solution? Mobility can change the way you do business....
The Data Breach is Coming from Inside the House
Real-Life Tales of Data Loss, Insider Threats and User Compromise Data doesn't lose itself. People lose...
Defending Ukraine: Early Lessons from the Cyber War
The latest findings in our ongoing threat intelligence efforts in the war between Russia and Ukraine,...
Networking and Information Systems (NIS) Directive
The NIS Directive has been designed to work alongside data protection legislation. It will be governed...
14 innovative personalisation ideas for the digital-first customer
Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....
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