2022 Guide to Leading an Agent-Centric Contact Center
Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees...
DDos is the New Spam: 3 Strategies to Turn Catastrophe into Annoyance
As DDoS attacks grow larger, more complex, and more pervasive, it can feel like we face a future of inevitable...
Delivering Fast and Secure Enterprise Applications
Adopting a zero trust security model — authenticating and authorizing every request, device, and user...
Getting the most from a multigenerational workforce
2020 saw an explosion of remote working services introduced into the workplace. Many of these were deployed...
In-App Messages: What They Are, How They Work, and Why They Matter
We're living in a connected world. Every screen is a window of opportunity, a chance to engage with your...
The Forrester Wave™: DDoS Mitigation Solutions, Q1 2021
Cloudflare Named A 'Leader' in The Forrester Wave™: DDoS Mitigation Solutions, Q1 2021 Forrester Research,...
The Human Factor 2021 Report
As the global pandemic upended work and home routines in 2020, cyber attackers pounced. Dive deep into...
Drive business growth with personalization
Personalizing content for a customer online is key to breaking through the noise. Yet brands face challenges...
The Inner Circle Guide to AI, Chatbots and Machine Learning
The Inner Circle Guide to AI, Chatbots and Machine Learning is part of a series of analyst reports investigating...
Engaging the new digital workforce: A blueprint.
With many employees now working remotely and many others working on-site but at a physical distance,...
Low-Code Apps for Dummies
To keep up with change, digitising processes across your enterprise is a growing priority. Except, you...
G2 community reviews ServiceNow App Engine
It's clear that rapidly building custom apps is vital for creating and taking opportunities for growth....
Is Your WAF Keeping Pace with Today’s Advanced Threats eBook
As the threat landscape evolves, so must our security controls and countermeasures. Recent research from...
Bring world-class customer experiences and calling into Microsoft Teams
Microsoft 365 is a key platform for employee productivity for organizations everywhere. Those organizations...
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