CRM
Connect Everywhere: Better Voice Communications for Microsoft Teams
We used to have separate physical devices for phone calls, email and chat, and video conferencing. Over...
5 CRM Strategies for Effective Cross-Selling and Upselling
Effective cross- or upselling improves customer loyalty, deepens customer relationships and ultimately,...
Cloud is an Operating Model, Not a Destination
The cloud is not simply a destination for workload migration that also somehow solves IT operational...
The CIO's guide to intelligent IT
Two thirds (65%) of IT decision-makers admit the conventional systems and approaches in use today aren't...
It Pays to Go Paperless
Companies of all sizes are embracing a more effective, paperless way of working. From sales agreements,...
The US Customer Experience Decision-Makers' Guide 2019-20
The US Customer Experience Decision-Makers' Guide is a major annual report studying the CX strategy,...
Is your SaaS company's billing problem actually a data problem?
Planning a billing platform upgrade? Usage Engine, our purpose-built usage data management software,...
The SIEM Buyer's Guide for 2020
In 2020, security information event management (SIEM) solutions will be far more than an information...
Cloud Platform Overview
A new age of cloud innovation is happening amid a backdrop of converging forces. Several technical and...
NetSuite ERP vs Epicor ERP vs Sage Cloud
Enterprise resource planning ranks high among the most comprehensive, powerful data management solutions...
A CDO's Guide to Customer Intelligence
To say that the role of the Chief Data Officer (CDO) has evolved quickly is an understatement. Created...
A CIO's Strategy Framework for Disruptive Transformation
This is a whitepaper by IDG on behalf of Adobe. Today, we don't know how we will return to our workplaces,...
Intelligent Master Data Management For Dummies
Intelligent Master Data Management For Dummies, Informatica Special Edition, consists of five chapters...
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