This report by Aberdeen reveals the role and impact of customer operations on service and back-office...

Cloudflare Named A 'Leader' in The Forrester Wave™: DDoS Mitigation Solutions, Q1 2021 Forrester Research,...

To accelerate business and remain competitive, CIOs are rapidly adopting digital innovation initiatives...

This eBook reveals expert insights into how your contact center can effectively implement self-service...

Policing in the UK is a benchmark for other law enforcement agencies around the world. Innovation across...

Best-in-class retail and consumer organizations don't just respond to change—they stay ahead of it....

Building a Sustainable Security Culture – and Why it Matters. Most cybersecurity leaders know that...

COVID-19 has created a global reorientation in business operations. Global lockdowns have reprioritized...

Successful cloud adoption can empower faster innovation thereby allowing banking and financial services...

There is a need to make complex, ad-hoc processes more accessible, more efficient, and executed with...

This report illustrates the results of the annual ISACA® global State of Cybersecurity Survey, conducted...

Understanding how ransomware infects a device and spreads across a network is crucial to ensuring that...

Data continues to grow at an unprecedented rate, and the rise in the value and volume of data has coincided...

Over the past 20 years, cybersecurity strategies have primarily focused on protecting the network perimeter...