How Zendesk Uses Slack
When technology is the core of your business, managing risk is a 24/7 concern.
There are the big, infrastructural risks, like a complete outage of a cloud region. There are the bugs that might slip through and impact the customer experience. There's the risk your data might be leaked, stolen or otherwise compromised.
And for platform companies like Zendesk, there's also the risk of fraud and abuse. Spammers using the platform to send mass unwanted emails. Brand impersonators, intent on spear phishing. Scammers using Talk, Zendesk's call center software, to commit voice fraud.
To safeguard its reputation as a safe, smart and friendly customer support platform, Zendesk has to be prepared for the unexpected, and Slack plays a big role in that.
Read More
By submitting this form you agree to Slack contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. Slack web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: Applications, Cloud, Collaboration, Collaboration Software, Email, Network, SAN, Software, Spam
More resources from Slack
Choosing a collaboration platform - 8 questio...
Software has transformed every business discipline. After the initial strides made by email, conferencing and chat apps, progress in collaboration ...
Slack is Custom-Built for Enterprise Companie...
Over the past few weeks, we've all been challenged to rethink how our teams work together. We've had to find new ways to maintain organisational ag...
Choosing a Collaboration Platform: 8 Question...
Software has transformed every business discipline.
After the initial strides made by email, conferencing and chat apps, progress in collabor...
